Privacy & Security

Khalagar's Privacy Policy
Your Information Is Safe With Us

Every piece of your information is stored with the highest level of security at Khalagar. Read this Privacy Policy to learn how we use and protect your data.

Last updated: January 2026

How We Keep Your Information Secure

A quick overview of the core pillars of Khalagar's privacy protection

256-bit SSL encryption

Every transaction and data transfer on Khalagar is secured with bank-grade SSL encryption, making it completely inaccessible to any outside party.

Information not shared with third parties

Your personal information is never sold or shared with third parties. Khalagar has the utmost respect for your privacy.

Two-Factor Authentication

Enable two-factor authentication on your Khalagar account for an extra layer of security — keeping unauthorized access at bay.

Secure data storage

All user data is stored in an encrypted database. Khalagar's servers are protected by firewalls and monitoring systems to prevent unauthorised access.

Minimal data collection

Khalagar only collects information that is strictly necessary to provide our services. No unnecessary data is collected.

Right to erasure

You may request that Khalagar delete your personal information at any time. We will comply, except where a legal obligation requires us to retain it.

Khalagar takes your privacy seriously. This policy explains what information we collect, why we collect it, and how we keep it secure. By using the Khalagar platform, you agree to this Privacy Policy.

01 Introduction

Khalagar ("we", "us") is an online gaming and betting platform serving users in Bangladesh. Protecting the privacy of your personal information is of the utmost importance to us.

This Privacy Policy ("Policy") explains what personal information Khalagar collects, why it is collected, how it is used, with whom it is shared, and how it is kept secure. This Policy applies to Khalagar's website, mobile app, and all related services.

By using Khalagar's services, you are deemed to have read and accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using Khalagar's services.

02 What Information We Collect

Khalagar only collects information that is essential for the smooth operation of our services. We may collect the following types of information:

Type of information Details When it is collected
Identifying information Full name, date of birth, national ID number During registration & KYC verification
Contact information Mobile number, email address At the time of account registration
Financial information Mobile banking number (bKash/Nagad/Rocket), transaction history During deposits and withdrawals
Device information IP address, browser type, operating system While using the platform
Usage information Gaming history, bet amounts, login times Automatically during your session

Khalagar never stores your full payment card number or complete bank account details. Payment information is processed in encrypted form solely for verification purposes.

03 How we use your information

Khalagar uses your information for the following purposes:

  • Account management: To create and manage your Khalagar account.
  • Identity verification: As part of the KYC process to verify your age and identity.
  • Payment processing: To process deposits and withdrawals securely.
  • Customer support: To address your questions and resolve any issues.
  • Ensuring security: To prevent fraud, hacking, and other unlawful activities.
  • Service improvement: Using analytical data to enhance and personalize your experience.
  • Notification: To send you important updates, promotions, and security-related notifications.
  • Legal compliance: To comply with applicable laws and regulatory requirements.

Khalagar never sells your information to advertisers or shares it with third parties for marketing purposes.

04 Who your information is shared with

Khalagar may share your personal information with specific parties under limited circumstances:

  • Payment provider: With payment service providers such as bKash, Nagad, and Rocket, solely to process transactions.
  • Technology partner: With trusted technology providers for server hosting and database management.
  • Legal authorities: In response to a court order or government directive, in accordance with applicable law.
  • Regulatory body: With third-party specialists for RNG certification and security audits.

All of the above partners operate under strict confidentiality agreements with Khalagar and are not permitted to use your information for their own purposes.

05 Cookies & Tracking Technologies

Khalagar's website and app use cookies and similar technologies. Cookies are small files stored in your browser that help improve platform functionality.

The types of cookies we use:

  • Essential cookies: To maintain your login session and keep essential features running. The platform will not function without these.
  • Performance cookies: To analyse page load times and overall user experience.
  • Functional cookies: To remember your preferences (language, theme, etc.).

Most browsers allow you to disable cookies; however, doing so may prevent certain features of the Khalagar platform from working correctly.

06 Data retention period

Khalagar retains your information in accordance with the following policies:

  • All personal information is retained for as long as your account remains active.
  • Even after account closure, financial transaction records may be retained for up to 5 years due to legal obligations.
  • KYC verification documents are retained for up to 3 years after account closure.
  • Where there is no legal obligation to retain data, it is securely deleted after the applicable retention period.

07 Your data protection rights

As a Khalagar user, you have the following rights:

1
Right to access your information

You may request to know what information Khalagar holds about you.

2
Right to correct your information

You may request that any incorrect or outdated information be updated or corrected.

3
Right to delete your information

You may request the deletion of your personal information, provided there are no legal obligations requiring its retention.

4
Right to object to processing

You may object to the use of your information for specific purposes.

5
Right to data portability

You may request that your information be provided in a specific format.

To exercise any of these rights, please contact Khalagar's support team. We typically respond within 30 business days.

08 Privacy protection for minors

Khalagar's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor's information has been collected, the account will be closed immediately and the associated data will be deleted. If a parent or guardian believes their child has created an account on Khalagar, please contact our support team right away.

09 Privacy Policy Updates

Khalagar may update this Privacy Policy from time to time. Whenever significant changes are made:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Registered users will be notified via SMS to their mobile number or through an in-platform notification.
  • For significant changes, your consent may be requested again at login.

Continuing to use Khalagar after any changes have been made will be considered your acceptance of the updated privacy policy.

10 Contact & complaints

For any privacy-related questions, concerns, or complaints, please contact Khalagar's support team. We always take your concerns seriously.

For more details, please visit our Terms and Conditions and Responsible Gaming View pages.

Support email: [email protected] — Our team is available 24 hours a day, 7 days a week to answer your questions.

Common Privacy Questions

Frequently Asked Questions About Khalagar's Privacy Policy

Yes. On Khalagar, your mobile banking number is used solely for payment processing. This information is stored in encrypted form and is never shared with any third party.

Yes, you may request the deletion of your information through the Khalagar support team. However, financial transaction records must be retained for a set period due to legal obligations.

Khalagar collects only in-app usage data for the purpose of improving our services. Your location, call logs, or any other personal device data are never collected.

Khalagar's servers are housed in secure data centers. Where data is processed on servers in other countries, this is done in strict compliance with confidentiality agreements and encryption standards.

Yes — for significant changes, Khalagar will send an SMS to your registered mobile number or an in-platform notification. The date of the most recent update will also be displayed at the top of this page.

Your Information Is Completely Secure — Get Started Now

Your privacy is protected at Khalagar. Open an account with confidence and become part of Bangladesh's premier gaming platform.

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